Cancellation & Refund Policy
At Аvia-champions, we aim to offer a smooth and enjoyable experience for all users. However, we understand that there may be situations where you need to cancel or request a refund. Please review the terms below regarding our cancellation and refund policy.
1. User Cancellations
Before the Contest Starts: You may cancel your entry to a contest before it begins, as long as it falls within the specified cancellation window outlined on the contest page. Upon cancellation, your entry fee will be returned to your account balance.
After the Contest Starts: Once a contest has started, cancellations are not permitted, and entry fees are non-refundable since contest outcomes rely on live player performance.
2. Cancellations by Аvia-champions
Insufficient Participation: If a contest does not reach the required number of participants, Аvia-champions reserves the right to cancel it. In such cases, all entry fees will be fully refunded to participants.
Technical Issues: In the event of technical difficulties, system failures, or other unforeseen circumstances, Аvia-champions may cancel a contest and issue refunds to all participants.
Rule Violations: If a contest is canceled due to violations of the rules or breaches of our Fair Play Guidelines, those responsible may forfeit their right to a refund.
3. Refund Policy
Eligibility for Refunds: Refunds will be issued under the following conditions:
- The contest is canceled by Аvia-champions.
- You cancel your entry before the contest begins.
- An error occurred during billing or payment processing.
Refund Process: Refunds will be credited to your Аvia-champions account balance. This balance can be used for future contests or withdrawn according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued under the following circumstances:
- Disqualification due to rule violations.
- Losses incurred based on player performance during a contest.
- Requests made after the contest has started or concluded.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You can request to withdraw your account balance at any time, provided you meet the platform’s minimum withdrawal requirement.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may be applied to withdrawals, and the applicable amount will be shown during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Include your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
Аvia-champions reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be posted here, and we encourage you to review this policy regularly.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us at [email protected].